Return and Refund Policy

1. Introduction
At Xenaxenon, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, our Return and Refund Policy outlines the process for returning products and receiving a refund.

2. Return Eligibility
We accept returns under the following conditions:

• The item must be returned within 7 days from the date of delivery.
• The item must be in its original, unused condition with all tags, labels, and packaging intact.
• Damaged or defective items: If your item is defective or damaged upon delivery, please contact us within 48 hours of receiving the order.

3. Non-Returnable Items
The following items are not eligible for return:

• Items that have been used or altered.
• Custom or personalized items.
• Perishable goods, such as food or drinks.

4. Return Process
To initiate a return, please contact us at [email protected] with your order details (order number, product, reason for return). Our customer service team will provide instructions on how to return the item.

5. Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Since we only accept Cash on Delivery (COD), refunds will be issued as cash. Please note that the refund may take up to 7–10 business days to process.

6. Shipping Costs for Returns
Unless the item is defective or we made an error with your order, you will be responsible for the shipping costs associated with the return. If the item is defective, we will cover the return shipping cost.

7. Exchanges
At this time, we do not offer direct exchanges. If you would like to exchange an item, please return it for a refund and place a new order for the desired item.

8. Damaged or Defective Items
If your item arrives damaged or defective, please contact us at [email protected] immediately. We will resolve the issue by sending you a replacement or issuing a refund, as per your preference.

9. Order Cancellations
Since we only accept Cash on Delivery (COD), orders cannot be canceled once they are confirmed. If you need to make changes to your order, please contact us as soon as possible.

10. Contact Information
For any questions or concerns regarding returns and refunds, please contact us at [email protected].